They didn't even have a demo unit charged on a brand new phone I wanted to look at. They then told me it was the same as a smaller version they did have charged. I was looking at the Google Pixel 2 XL. This phone is made by a different MFG than the smaller version. I am a consumer and don't work in this industry. You would think they would know the product they sold better. The lady who tried to help me was nice but you could tell she didn't really know much about the phones. She was asking a guy (I assume a manager) he could not look up and act halfway interested for looking at his own phone. Not very professional.
First...I have been a Verizon customer for 20+ years. I have used the somerset store all of these years. We recently purchased a new phone. Less than 24 hours later it would not power on. We took the phone back for a replacement and after several hours of waiting for a response we were told they couldn't help us. We were told to go to the Apple Store in Lexington. After a not so nice "discussion" about their 15 day return policy and their lack of customer service we were told we were not welcome back in the store. So.....We took our defective phone to Lexington, they apologized to us for the phone problem and we were handed a new phone. They told us the somerset store should have replaced the phone. That's what we thought!!!
This is the worst Verizon I have ever dealt with. I purposely try to do my business out of town. I now have my family doing the same we make all the changes and phone purchases when we go to Louisville. Unfortunately Sunday it wasn't an option to go to 2hrs away. We simply needed to add a line to our existing plan which wasn't a real problem the problem came when they refused to transfer the contacts from the non Verizon phone to the phone we added. It was going to be an additional $19.99 because we hadn't purchased anything that day. Note the phone the contracts needed to be transferred to had been bought there and actually still has 7 payments that they will still receive. Now I completely understand charging for random people to have contacts from non Verizon phones to non Verizon but to refuse to help a LONG standing customer is horrible service. I understand it is most likely the policy but that is where local management is responsible they get to choose if they are going to be the store people drive hours to do business with or drive hours away from and judging by the 2.8 stars they are averaging they aren't getting the hint that they are sub par. Our monthly bill is over $400 it's not like it would kill them to help us out we are definitely contributing. The sad part is we have 3 phones that will be replaced as soon as the new IPhone is released but guess who won't get a dime of that, the Somerset Verizon.
I went to the store ( though I had to go online to get the old style flip-phone my husband wanted) to have them help me transfer his contacts etc. Brian helped me do it and was a really nice gentleman about it. He didn't make me feel stupid at all (though I am about this stuff lol). I would recommend this store to anybody. I have dealt with them for years and will continue to do so!
I visited this Verizon location and had a very positive experience. The sales staff and sales manager were all able to assist me in finding the perfect phone and accessories for my needs as well as setting me up with a great unlimited plan! I work a lot and I am always on the road. They listened to my needs and hooked me up with the best plan to fit my needs. Thanks to everyone in the store.
Something that should have been so simple caused a huge inconvenience and unnecessary expense.
Verizon Authorized Retailer Victra is a US Store based in Somerset, Kentucky. Verizon Authorized Retailer Victra is located at 2049 S Highway 27, Somerset, KY 42501, USA.
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