Understaffed. Undertrained. The menu was tacked together with old crusted brown gravy (I hope that's all it was) once opened. Food was cold once it finally got to the table by a server other than ours. Our server was busy telling her life story to yhe table next to is while our food sat ready to serve...cold. The hostess was not a team player. She was not busy yet wouldn't lift a finger when she could have helped the two servers. Table next to us emptied shortly after we arrived and the family with small children left an awful mess on the floor. Departing patrons had to step over or around it and it remained for the remainder of our stay, about 30 minutes. No request for coffee or dessert was made. I got the turkey and dressing. Won't do that again. Gravy consisted of brown salt water. Turkey was dry as cracker juice. Everything I saw indicated systemic issues that could be easily solved by competent management.
Food and table service are great, but soooo slow.
Usually good but this time the service was super slow and food was cold
Has a quieter, more laid-back atmosphere than many restaurants. I have eaten here several times and I have always received good tasting food. It's prices are about average for a casual sit down restaurant. Service has always been great.
I had to call today for catering an event at my work and I spoke to 2 people one being the manager. WOW...the customer service was amazing and they both were so easy to talk to and very helpful! Even tho I was the last minute customer for one of the busiest seasons they have I did not feel like I was putting them out and again so pleasant to talk to!
Bob Evans is a US Restaurant based in Somerset, Kentucky. Bob Evans is located at 3061 S Highway 27, Somerset, KY 42501, USA.
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